At 321spin, privacy is more than a legal document — it is a promise to every member. This policy clearly explains how we collect, use, and protect your personal information as a member of our platform in Malaysia.
These are the principles that shape how 321spin handles every piece of information you entrust to us.
All data transmitted between your device and 321spin servers is protected with 256-bit SSL encryption. No sensitive information travels across the internet without the highest level of security protection.
Your personal data is stored on servers protected by multi-layered firewalls, with access restricted solely to staff who genuinely need that information to carry out their duties.
321spin has never and will never sell, rent, or trade member personal information to any third party for marketing purposes. Your data is not a commodity to us.
You have the full right to access, correct, or request deletion of your personal data at any time through your account settings or by contacting our support team.
We only collect information that is strictly necessary to provide the services you request. There is no excessive data collection or collection for purposes unrelated to platform operations.
In the event of any data security breach affecting your information, 321spin is committed to notifying affected members within 72 hours of the incident being identified.
You are more than just a user — you have clear, enforceable rights over your personal data.
When you use the 321spin platform, we collect several categories of personal information depending on the nature of your interaction with the platform. This collection is carried out transparently and only for the purposes stated in this policy.
This includes your full name, date of birth, identity card number (MyKad) or passport number, gender, and nationality. This information is required during account registration and the KYC (Know Your Customer) process to ensure only eligible individuals use our platform.
Your email address, mobile number, and full address are collected during registration. This information is used for important account communications, transaction verification, and security notifications.
We retain details related to the payment methods you use, including bank name, account type and masked account number (we do not store full account numbers), deposit and withdrawal history, and e-wallet details.
We automatically record your IP address, web browser type, operating system, device used, pages visited, access times and session information. This data is used for security purposes, fraud detection and platform performance improvements.
321spin collects personal information through several different channels. Understanding our data collection sources helps you make more informed decisions about the information you share with us.
The majority of our data is obtained directly from you when you register a new account, complete your profile, undergo the KYC process, make a deposit or withdrawal, contact our customer support team, or complete surveys and feedback forms.
When you use the 321spin platform — whether via the website or mobile app — our system automatically records technical information such as navigation patterns, games played, session duration, and device details. This data is essential for detecting unusual activity and ensuring the security of your account.
In certain cases, we receive additional information from identity verification service providers, payment processors, and fraud prevention agencies. This is done solely to verify your identity and prevent illegal activity on our platform.
Every piece of information we collect has a clear and legitimate purpose. 321spin does not use your data for purposes unrelated to the provision of platform services. Below is a summary of our data usage:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account management & registration | Identity, contact | Contract performance |
| Deposit & withdrawal processing | Financial, identity | Contract performance |
| KYC verification & compliance | Identity, documents | Legal obligation |
| Fraud detection & security | Technical, behavioural | Legitimate interest |
| Customer Support | Contact, account | Contract performance |
| Promotional communications (with consent) | Contact, preferences | Consent |
| Platform improvements | Technical, usage | Legitimate interest |
You may withdraw consent for promotional communications at any time through your account settings or by contacting us. Withdrawal of consent does not affect the validity of any data processing carried out prior to that withdrawal.
321spin takes the trust you place in us seriously. We do not share, sell, or disclose your personal information to third parties except in the following limited and controlled circumstances:
We work with selected service providers who help us operate the platform — including payment processors, identity verification service providers, cloud computing providers, and analytics companies. All such third parties are bound by strict data protection agreements and are only permitted to process your data in accordance with 321spin's specific instructions.
In situations where we are required by law, court order, or regulatory body to disclose certain information, we will do so. We will notify you of such disclosure unless prohibited from doing so by law.
We may share information with fraud prevention agencies and relevant authorities if we detect or suspect fraudulent activity, money laundering, or serious security threats to the platform or our members.
The 321spin platform uses cookies and similar tracking technologies to enhance your experience, maintain session security and understand how our platform is used. The following are the types of cookies we use:
These cookies are required for the basic operation of the platform — including maintaining your login session, remembering language preferences and ensuring account security. Without these cookies, the platform cannot function properly. Essential cookies cannot be disabled.
These cookies help us understand which pages are visited most frequently, how long users stay on each page and where users exit the platform. All data is collected in aggregate and anonymised — we cannot identify individuals from this analytics data.
You can manage your cookie settings through your web browser. Most browsers allow you to delete existing cookies, block new cookies, or receive warnings before cookies are stored. Please note that blocking certain cookies may affect platform functionality.
We continuously invest in security infrastructure to ensure your personal data is always protected. The technical and organisational measures we implement include:
While we take all reasonable precautions, no security system can guarantee 100% absolute protection. We encourage you to take your own precautions as well, such as using a strong, unique password and never sharing your login credentials with anyone.
321spin does not retain personal data longer than necessary. Retention periods are determined based on operational needs, legal obligations, and the platform's legitimate interests:
Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with our internal procedures.
The 321spin platform is intended exclusively for individuals aged 18 and above. We do not knowingly collect or process the personal data of children under the age of 18. If we discover that a child's data has been collected without our knowledge, that data will be deleted immediately and the associated account will be closed.
If you are a parent or guardian and believe your child has registered on our platform, please contact us immediately through our customer support channels.
The 321spin platform may contain references to third-party services such as payment processors. When you leave our platform, the privacy policy of those other websites will apply, not this one. We encourage you to read the privacy policy of every website you visit.
321spin is not responsible for the privacy practices or content of third-party websites that may be visited through links on our platform.
321spin reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via:
We recommend you review this page regularly. The "Last Updated" date at the top of this page always reflects the current version of the policy. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, our data protection team is ready to assist. You may reach us via:
We are committed to responding to all privacy-related inquiries within 3 business days. For more complex requests such as full data access or account deletion, the process may take up to 14 business days depending on the complexity of the request.
By registering, you confirm that you have read and understood this Privacy Policy. Your privacy is fully protected at 321spin.